FAQs

Below are answers to a number of commonly asked questions regarding My I-MED. If you can't find the answer you're looking for, please email us with your question or send us a message via our Feedback page and we'll get back to you!

Frequently asked questions

What if I'm not sure or I can't recall my details to create my account?

If you've visited I-MED Radiology in the past, we may have old contact details or an outdated Medicare number on record. This could prevent you from successfully creating your My I-MED account. If you do have difficulties, we can help you at any of our clinics. Simply wait until your next visit to I-MED when you can update your record when you arrive at reception. Or alternatively, you can visit any I-MED clinic with proof of identification (photo ID), and one of our friendly staff will update your record.

Why do I need a unique email address to create my account?

To ensure the privacy and security of your health record with I-MED Radiology, the My I-MED system does not allow for a group or generic email address (eg family@, info@) to be used.

Why is my password not being accepted?

A valid password can contain any of the following - Alphabet letters in upper and/or lower case, numbers and any of these special characters ! _ % ( ) - ? [ ] ~ ' Your password must be a minimum of eight (8) characters in length.

Once I've created my account, how do I access My I-MED ?

Once you've created your My I-MED account, you can access My I-MED from your desktop or any internet-enabled device. Don't forget to bookmark/favourite My I-MED so you can find it again easily!

How do I log out of My I-MED?

To log out, simply click the 'Log Out' button in the top right-hand corner of your screen. For security reasons, it is recommended that you log out when you have finished reviewing your examination results. Please note the system has an automatic log out after 15 minutes.

Where do I manage my contact details?

Under the "My Profile" link in the main menu. If you need to update your contact details, you can do this here.

How do I change my password?

To change your password, click on the "My Profile" link in the main menu, select Password "Edit" and follow the prompts.

Where is my report?

Radiology reports are made available on this site five working days after your examination, once the report has been signed by the reporting I-MED radiologist.

Who do I speak to about my results?

You should always speak to your referring medical practitioner about your results.

How do I share my images?

Once you open your report and images in the viewer you will see a 'share' button. By clicking on this and entering the mobile number and email address of the recipient, your report and/or images will be available for them to view. The link is active for 3 days. You can share either the report only or the report and images.

How do I save or download the images?

Once you have selected a particular examination, you will see a 'save' symbol on the right-hand side of the image viewer. Click on this symbol to download any images. To save an individual image, right click on the image and select 'save as'.

How can I show someone else my images?

You can share your images by downloading them (see instructions under the 'How do I share my images?' question above).

How do I print a report?

To print a copy of your report, use the download button to display the report in a new tab as a PDF and print as you would normally.

Can patients under the age of 18 have access to My I-MED?

At this stage, only patients over the age of 18 can access their images and reports via My I-MED. I-MED Radiology operates across all states and territories in Australia, and laws vary across each state and territory as to whether people under the age of 18 years are able to independently manage their medical treatment. We are currently reviewing our systems to assess whether we are able to offer access to people under 18 years of age, if they are legally permitted to do so in the state or territory in which they reside.

I have been notified I have an 'invalid special character' in my application for a My I-MED account. What does this mean?

The account creation process is limited to a number of 'special characters'. By 'special characters' we mean signs and symbols outside of letters and numbers. These special characters are accepted in the following fields:
- First and last name: Hyphen (-) or a single apostrophe (')
- Address fields (i.e. Street, City, State and Postcode): Hyphen (-) or comma (,)
- Password (any of these special characters are acceptable): ! _ % ( ) - ? [ ] ' ~